Indigi Power and Cooling / Service locations
UPS and CRAC Cooling Services Across AustraliaEvery state, territory and the Pacific
Indigi Power and Cooling provides UPS maintenance, battery replacement and CRAC data centre cooling across Brisbane, Sydney, Melbourne, Canberra and regional Australia.
Headquartered in Tingalpa, Brisbane and registered with Supply Nation and ICN Gateway, Indigi services capital cities and remote sites alike, from data centres and hospitals to mining and government facilities. Call 1800 046 344.
Critical power and precision cooling do not tolerate downtime, and they do not stop at city limits. Indigi Power and Cooling delivers uninterruptible power supply (UPS) maintenance, battery testing and replacement, and computer room air conditioning (CRAC) servicing to organisations across Australia and the Pacific. From our Brisbane headquarters we run dedicated service hubs in the major eastern capitals and reach regional centres, mine sites and remote facilities that most national providers will not travel to.
As a Supply Nation registered business listed on ICN Gateway, Indigi is well matched to government, defence and corporate buyers working to Indigenous procurement targets and Reconciliation Action Plans, while delivering the same technical standard as any national maintenance provider. Choose your location below, or read on for the full national picture.
Coverage
Our Service LocationsSelect a location
Select a location on the map to see the suburbs and regional centres we cover from each hub, along with the services we run there. Brisbane is our head office and national base, dispatching engineers statewide and interstate. Sydney and Melbourne cover the eastern seaboard, and the remaining states are served on scheduled campaigns and projects so travel is shared across multiple sites rather than charged to a single job.
Head office
10/240 New Cleveland Road
Tingalpa QLD 4173
1800 046 344
Locations
(10) Scroll-
Head office
Brisbane and South East QLD
Brisbane CBD, Tingalpa, Woolloongabba, Eight Mile Plains, Port of Brisbane, Gold Coast, Sunshine Coast, Ipswich and Toowoomba.
UPS maintenanceCRAC servicingCooling installBatteriesBrisbane services → -
Hub
Sydney and NSW
Sydney CBD, Parramatta, North Ryde, Macquarie Park, Western Sydney, Newcastle and Wollongong.
Data centre coolingUPS maintenanceCHW and CDW CRACSydney services → -
Hub
Melbourne and VIC
Melbourne CBD, Port Melbourne, Docklands, Dandenong, Tullamarine, Geelong, Ballarat and regional Victoria.
Critical powerCRAC maintenanceServer room coolingMelbourne services → -
Regional
Townsville and North QLD
Townsville, Mackay, Rockhampton, Bowen, Charters Towers and Mount Isa, serviced from the Brisbane hub.
Scheduled maintenanceBreakdown responseSpare partsCRAC maintenance → -
Regional
Cairns and Far North QLD
Cairns, Port Douglas, Atherton Tablelands, Cape York communities and Torres Strait sites, including high humidity coastal environments.
Server room coolingUPS servicingRemote sitesServer room cooling → -
Regional
Canberra and ACT
Canberra CBD, Fyshwick, Hume and Mitchell, including government and defence facilities and ICN Gateway procurement.
UPS maintenanceCompliance reportingAPRA CPS 230Canberra services → -
Regional
Adelaide and SA
Adelaide CBD, Port Adelaide, Salisbury, Mount Gambier, Whyalla and regional South Australia.
Maintenance plansBattery testingCRAC servicingMaintenance plans → -
Regional
Perth and WA
Perth CBD, Fremantle, Kalgoorlie, Karratha, Port Hedland, the Pilbara and regional Western Australia.
CRAC installationCommissioningMine site powerCRAC installation → -
Regional
Darwin and NT
Darwin CBD, Palmerston, Katherine, Alice Springs and remote Northern Territory communities and comms sites.
UPS and coolingTropical rated plantRemote supportServer room UPS → -
Regional
Hobart and TAS
Hobart, Launceston, Devonport and Burnie, scheduled in planned service blocks from the Melbourne hub.
Planned servicingUPS installationBatteriesUPS maintenance →
Papua New Guinea and the Pacific: Indigi supports UPS supply, installation and maintenance for government, resources and telecommunications clients across PNG and the wider Pacific. International projects are subject to our PNG terms, including upfront payment. Contact us to discuss scheduling.
Capability
What We Deliver NationallySame standard, every site
Every location above draws on the same core services, delivered to the same standard whether the site is a capital city data hall or a remote mine site.
| Service | What it covers |
|---|---|
| UPS maintenance | Preventative servicing, load testing and diagnostics for single and three-phase systems |
| UPS maintenance plans | Scheduled annual programs with priority callout and condition tracking |
| Battery testing and replacement | Impedance and capacity testing, VRLA and lithium replacement, safe disposal |
| CRAC unit maintenance | Precision cooling servicing across DX, chilled water and condenser water systems |
| Server room cooling | Design, installation and maintenance of data centre and server room cooling |
| Installation and commissioning | Single-phase and three-phase UPS, plus CRAC installation |
Why Indigi
Why Organisations Choose UsNational reach, real regional coverage
Indigi Power and Cooling is one of the few critical power and cooling providers that genuinely services both the capital cities and regional Australia. A failed UPS drops the load. A tired battery string fails a load test right when the grid blinks. A CRAC unit that loses charge lets a server room climb past the ASHRAE TC 9.9 recommended envelope of 18 to 27 degrees Celsius, and hardware starts to throttle or shut down. Keeping all three systems in spec is the whole job, and Indigi does it with scheduled maintenance, rapid callouts and clear written reporting suited to audit and compliance needs.
Supplier status matters to the buyers Indigi serves. As a Supply Nation registered business listed on ICN Gateway, engaging Indigi contributes directly to Commonwealth and corporate Indigenous procurement targets and Reconciliation Action Plan commitments. That combination of national reach, regional coverage and recognised supplier status is difficult to find in a single provider.
Sectors
Industries We SupportWhere downtime is not an option
Indigi maintains critical power and cooling for data centres and colocation facilities; hospitals, aged care and health services; federal, state and local government; defence and national security; banking and financial services; telecommunications and cloud operators; mining, resources and heavy industry; and education and research institutions. Explore our full industry solutions, or specialised cold-chain power protection for the pharmaceutical sector.
Failure modes
How Failures Actually HappenAnd why they are preventable
Most critical power and cooling outages are predictable and preventable, which is exactly why scheduled maintenance pays for itself.
Power side
The battery is almost always the cause
Valve-regulated lead-acid (VRLA) batteries are rated for 3 to 5 years but lose capacity faster in a warm room, and a string that has quietly degraded will fail its first real load test during a grid event, defeating the entire purpose of the system.
- Degraded VRLA strings that pass visually but fail under load
- Ageing electrolytic capacitors nearing end of life
- Cooling fans inside the UPS that seize or clog
- Firmware that has drifted out of date
Cooling side
Slow refrigerant loss until the day it matters
A computer room air conditioner losing refrigerant through a small leak will keep running until the day it cannot hold temperature, and by then the server room has already climbed out of the ASHRAE TC 9.9 envelope.
- Coils fouled with dust losing heat-exchange efficiency
- Clogged filters choking airflow
- Failed humidifiers and drifting control setpoints
- Alarm thresholds quietly out of range
Regular servicing across the DX, chilled water and condenser water topologies keeps the room stable before the outside air turns hostile, which matters most in the days before a heatwave when a system already at its margin has no headroom left. Each of the faults above is cheap to catch on a planned visit and expensive to discover during an outage.
Selection
Choosing A PartnerWhat to ask before you sign
A good maintenance provider does more than turn up once a year. Look for a partner that services all the equipment you actually run, not just one brand, and that covers UPS, batteries and CRAC cooling under one roof so a single visit can address the whole critical environment. Indigi services single and three-phase UPS systems from Eaton, APC and Vertiv Liebert, along with precision cooling from the major manufacturers, and sources genuine spare parts rather than substitutes.
Ask whether the provider will travel to your regional and remote sites, whether callouts carry mobilisation charges, and whether every visit produces a written condition report you can rely on for audit and compliance. For government, defence and corporate buyers, supplier status is part of the decision. Indigi is Supply Nation registered and listed on ICN Gateway, so engaging Indigi contributes to Indigenous procurement targets and Reconciliation Action Plan commitments while meeting the same technical bar as any national provider. Combined with genuine national reach and real regional coverage, that makes Indigi a straightforward choice for organisations that need reliable critical power and cooling wherever they operate.
Questions
Frequently AskedCoverage and servicing
Where does Indigi Power and Cooling provide services?
Indigi is headquartered in Tingalpa, Brisbane and services all of Australia. Dedicated hubs cover Brisbane and Queensland, Sydney and NSW, Melbourne and Victoria, and Canberra and the ACT, with Perth, Adelaide, Darwin, Hobart and regional and remote sites served on scheduled campaigns and projects. Indigi also supports UPS work across Papua New Guinea and the Pacific.
What is UPS maintenance and why does it matter?
UPS maintenance is the scheduled inspection, testing and servicing of an uninterruptible power supply and its batteries so it performs when the grid fails. It includes battery testing, capacitor and fan checks, firmware verification and a full load test. Without it, a UPS can fail silently and drop the load it was installed to protect.
How often should UPS and CRAC systems be serviced?
Most critical UPS and CRAC systems should be serviced at least once a year, with UPS battery testing at every visit. Data centre and mission-critical sites often move to twice-yearly servicing. An annual maintenance plan schedules these visits automatically so nothing is missed and the compliance record stays current.
Does Indigi service regional and remote sites?
Yes. Alongside the capital cities, Indigi travels to regional centres, mine sites, agricultural facilities and remote telecommunications sites across Queensland, New South Wales and Victoria, and supports remote deployments in the Northern Territory and Western Australia on a project basis.
Does engaging Indigi support Indigenous procurement targets?
Yes. Indigi is a Supply Nation registered business listed on ICN Gateway. Engaging Indigi for UPS and CRAC work counts toward Commonwealth and corporate Indigenous procurement targets and Reconciliation Action Plan commitments.
Explore
ServicesAcross power and cooling
Power
UPS Maintenance
Preventative servicing, battery testing and diagnostics for single and three-phase systems.
Power
Maintenance Plans
Scheduled annual programs with priority callout and condition tracking.
Cooling
CRAC Unit Maintenance
Servicing across DX, chilled water and condenser water topologies.
Cooling
Server Room Cooling
Design, installation and maintenance for data centres and server rooms.
Parts
Liebert Spare Parts
Genuine components for Emerson and Vertiv precision cooling systems.
Sectors
Industry Solutions
Data centres, healthcare, government, defence, mining and more.
Partner with Us
Reliable Power & Cooling Solutions from Indigi Power & Cooling Expert supply, installation, and contracting services for critical infrastructure across Australia.