Indigi Power and Cooling • Service locations across Australia

UPS and CRAC Cooling Services Across Australia

Critical power and precision cooling do not tolerate downtime, and they do not stop at city limits. Indigi Power and Cooling delivers uninterruptible power supply (UPS) maintenance, battery testing and replacement, and computer room air conditioning (CRAC) servicing to organisations across Australia and the Pacific. From our Brisbane headquarters we run dedicated service hubs in the major eastern capitals and reach regional centres, mine sites, and remote facilities that most national providers will not travel to.

As an Indigenous and Veteran-owned business that is Supply Nation registered and listed on ICN Gateway, Indigi is well matched to government, defence, and corporate buyers working to Indigenous procurement targets and Reconciliation Action Plans, while delivering the same technical standard as any national maintenance provider. Choose your location below, or read on for the full national picture.

Our service locations

What we deliver nationally

Every location above draws on the same core services, delivered to the same standard whether the site is a capital-city data hall or a remote mine site.

Why organisations across Australia choose Indigi

Indigi Power and Cooling is one of the few critical power and cooling providers that genuinely services both the capital cities and regional Australia. A failed UPS drops the load. A tired battery string fails a load test right when the grid blinks. A CRAC unit that loses charge lets a server room climb past the ASHRAE TC 9.9 recommended envelope of 18 to 27 degrees Celsius, and hardware starts to throttle or shut down. Keeping all three systems in spec is the whole job, and Indigi does it with scheduled maintenance, rapid callouts, and clear written reporting suited to audit and compliance needs.

The ownership profile matters to the buyers Indigi serves. As an Indigenous and Veteran-owned, Supply Nation registered business listed on ICN Gateway, engaging Indigi contributes directly to Commonwealth and corporate Indigenous procurement targets and Reconciliation Action Plan commitments. That combination of national reach, regional coverage, and recognised supplier status is difficult to find in a single provider.

Industries we support

Indigi maintains critical power and cooling for data centres and colocation facilities; hospitals, aged care, and health services; federal, state, and local government; defence and national security; banking and financial services; telecommunications and cloud operators; mining, resources, and heavy industry; and education and research institutions. Explore our full industry solutions, or specialised cold-chain power protection for the pharmaceutical sector.

How UPS and cooling failures actually happen

Most critical power and cooling outages are predictable and preventable, which is exactly why scheduled maintenance pays for itself. On the power side, the single most common cause of UPS failure is the battery. Valve-regulated lead-acid (VRLA) batteries are rated for 3 to 5 years but lose capacity faster in a warm room, and a string that has quietly degraded will fail its first real load test during a grid event, defeating the entire purpose of the system. Other recurring faults include ageing electrolytic capacitors nearing end of life, cooling fans inside the UPS that seize or clog, and firmware that has drifted out of date. Each is cheap to catch on a planned visit and expensive to discover during an outage.

On the cooling side, a computer room air conditioner slowly losing refrigerant through a small leak will keep running until the day it cannot hold temperature, and by then the server room has already climbed out of the ASHRAE TC 9.9 envelope. Coils fouled with dust lose heat-exchange efficiency, clogged filters choke airflow, humidifiers fail, and control or alarm settings drift out of range. Regular servicing across the DX, chilled water, and condenser water topologies keeps the room stable before the outside air turns hostile, which matters most in the days before a heatwave when a system already at its margin has no headroom left.

Choosing a critical power and cooling partner in Australia

A good maintenance provider does more than turn up once a year. Look for a partner that services all the equipment you actually run, not just one brand, and that covers UPS, batteries, and CRAC cooling under one roof so a single visit can address the whole critical environment. Indigi services single and three-phase UPS systems from Eaton, APC, and Vertiv Liebert, along with precision cooling from the major manufacturers, and sources genuine spare parts rather than substitutes. Ask whether the provider will travel to your regional and remote sites, whether callouts carry mobilisation charges, and whether every visit produces a written condition report you can rely on for audit and compliance.

For government, defence, and corporate buyers, supplier status is part of the decision. Indigi is an Indigenous and Veteran-owned business, Supply Nation registered and listed on ICN Gateway, so engaging Indigi contributes to Indigenous procurement targets and Reconciliation Action Plan commitments while meeting the same technical bar as any national provider. Combined with genuine national reach and real regional coverage, that makes Indigi a straightforward choice for organisations that need reliable critical power and cooling wherever they operate.

Frequently asked questions

Where does Indigi Power and Cooling provide services?

Indigi is headquartered in Tingalpa, Brisbane and services all of Australia. Dedicated hubs cover Brisbane and Queensland, Sydney and NSW, Melbourne and Victoria, and Canberra and the ACT, with Perth, Adelaide, Darwin, and regional and remote sites served on scheduled campaigns and projects. Indigi also supports UPS work across Papua New Guinea and the Pacific.

What is UPS maintenance and why does it matter?

UPS maintenance is the scheduled inspection, testing, and servicing of an uninterruptible power supply and its batteries so it performs when the grid fails. It includes battery testing, capacitor and fan checks, firmware verification, and a full load test. Without it, a UPS can fail silently and drop the load it was installed to protect.

How often should UPS and CRAC systems be serviced?

Most critical UPS and CRAC systems should be serviced at least once a year, with UPS battery testing at every visit. Data centre and mission-critical sites often move to twice-yearly servicing. An annual maintenance plan schedules these visits automatically so nothing is missed and the compliance record stays current.

Does Indigi service regional and remote sites?

Yes. Alongside the capital cities, Indigi travels to regional centres, mine sites, agricultural facilities, and remote telecommunications sites across Queensland, New South Wales, and Victoria, and supports remote deployments in the Northern Territory and Western Australia on a project basis.

Is Indigi an Indigenous business, and does it support procurement targets?

Yes. Indigi is a Supply Nation registered, Indigenous and Veteran-owned business listed on ICN Gateway. Engaging Indigi for UPS and CRAC work counts toward Commonwealth and corporate Indigenous procurement targets and Reconciliation Action Plan commitments.

Explore services

• UPS maintenance and maintenance plans
• CRAC unit maintenance across DX, CHW and CDW systems
• Server room cooling design, installation and maintenance
• Liebert CRAC spare parts for Emerson and Vertiv systems
• Industry solutions for data centres, healthcare, government, mining and more