UPS Maintenance Plans Australia
Indigi Power & Cooling offers three UPS maintenance plans — a One-Off Service from $720, a Standard Plan from $1,940 per year, and a quoted Critical Care Plan for 24/7 mission-critical sites — so a small office, a mid-sized factory, and a data centre can each match service intensity to operational risk and budget.
A UPS only protects your business if it works the moment the power drops, and the right maintenance plan is what keeps it ready. Every plan is delivered by manufacturer-trained technicians covering electrical inspection, battery testing, calibration, environmental checks and documented reporting. Pick the plan that matches how critical your power is, and we'll tailor the scope to your exact site.
Compare the Three Plans
A quick side-by-side before the full breakdown below:
| Feature | One-Off Service | Standard Plan | Critical Care Plan |
|---|---|---|---|
| Frequency | As required | Every 6–12 months | Quarterly or custom |
| Battery testing | ✓ Included | ✓ Included | ✓ Trended & predictive |
| Operational/load testing | ✗ Not included | ✓ Included | ✓ Included |
| Priority fault response | ✗ Standard queue | ✓ Included | ✓ 24/7 with SLA |
| Remote monitoring | ✗ Not included | ✗ Not included | ✓ Included |
| Discounted parts/battery pricing | ✗ Not included | ✗ Not included | ✓ Included |
| Best for | Small sites, one-off checks | Commercial buildings, factories | Data centres, hospitals, 24/7 sites |
| Price | From $720 ex GST | From $1,940 ex GST/yr | Consultation required |
1. One-Off Service — From $720 ex GST (Metro)
Best for: small offices, retail stores, branch sites, first-time inspections and post-incident health checks.
Frequency: as required.
Includes:
- Visual inspection of UPS, switchgear and battery cabinets
- Battery impedance, voltage and load tests
- Environmental checks (temperature, humidity, ventilation)
- Capacitor and fan condition assessment
- Detailed written report with photos and recommendations
The fastest way to confirm your UPS will carry the load when the grid drops, plus a documented baseline for future service. Book a one-off UPS service →
2. Standard Plan — From $1,940 ex GST per Year
Best for: commercial buildings, factories, schools and offices that depend on always-on power.
Frequency: every 6 to 12 months.
Includes everything in One-Off, plus:
- Operational load and transfer testing
- Calibration of alarms, set-points and bypass
- Priority fault response and service booking
- Firmware checks and minor adjustments
- Annual compliance report for audits and insurance
Scheduled servicing catches degrading capacitors, fans and batteries before they fail. The Standard Plan typically pays for itself the first time it prevents an unplanned outage. Start a Standard Plan →
3. Critical Care Plan — Consultation Required
Best for: data centres, hospitals, telecoms, broadcast facilities, pathology labs, mining and industrial control rooms.
Frequency: quarterly or custom.
Includes everything in Standard, plus:
- 24/7 emergency response with on-site SLA
- Remote monitoring and alarm escalation
- Battery health trending and predictive replacement
- Discounted spare parts and battery pricing
- Dedicated account and service manager
For sites where one hour of downtime can cost six figures, Critical Care moves you from reactive to predictive maintenance, with a contracted response time when something goes wrong. Request a Critical Care consultation →
Every Plan Delivers
Maximise uptime
Reduce downtime risk and keep critical operations running.
Protect your investment
Extend UPS service life from a typical 10 years toward 12 to 15.
Expert support
Manufacturer-trained technicians on APC, Eaton, Vertiv, Socomec, PowerShield and all UPS systems and brands.
Tailored solutions
Plans matched to your site's risk profile and budget.
Australia-wide
Capital cities, regional centres and remote sites across Australia and the Pacific.
UPS Maintenance Plans FAQ
How often should a UPS be serviced?
Most manufacturers including APC, Eaton and Vertiv recommend preventive UPS maintenance every 6 to 12 months for single-phase systems, and at least twice a year for three-phase systems. Mission-critical sites usually opt for quarterly visits with continuous remote monitoring.
What's the difference between the One-Off Service and the Standard Plan?
A One-Off Service is a single visit, ideal for inspections or post-incident checks, with no ongoing commitment. The Standard Plan adds operational testing, calibration, priority fault response and an annual compliance report, scheduled automatically every 6 or 12 months.
Do your prices include GST?
No. Listed prices are ex GST. The $720 One-Off Service price applies to metropolitan callouts. Regional and remote-area surcharges may apply.
Which UPS brands do you service?
We service all UPS systems and brands. This includes APC, Eaton, Vertiv (Liebert), Socomec, PowerShield, Riello, CyberPower, Schneider Electric, ABB, Mitsubishi and Delta — single-phase and three-phase, from 1kVA to multi-hundred-kVA modular systems.
Do my batteries need replacing during maintenance?
Not always. VRLA batteries typically last 3 to 5 years and lithium-ion 8 to 10 years. We test impedance, voltage and runtime at every visit and only recommend replacement when readings indicate degradation. See our battery maintenance and replacement options.
Can the Critical Care Plan be customised?
Yes. Critical Care is built around your site's load criticality, SLA targets, change-window policy and existing monitoring, which is why it's quoted on consultation.
UPS Maintenance Plans by Location
All three plans are delivered by manufacturer-trained technicians dispatched from three national service hubs:
Brisbane & QLD
Brisbane CBD • Woolloongabba • Port of Brisbane • Logan • Ipswich • Sunshine Coast • Gold Coast • North Queensland
Our Brisbane HQ services Southeast Queensland and regional QLD. Given the high ambient temperature here, we recommend the Standard Plan or above for most metro and regional QLD sites to keep battery testing on a 6-month cycle.
Sydney & NSW
Sydney CBD • Parramatta • Western Sydney • North Ryde • Macquarie Park • Newcastle • Wollongong • Canberra (ACT)
Supporting data centres, telecommunications infrastructure, government facilities and healthcare across Sydney and greater NSW — many of these sites run on our Critical Care Plan.
Melbourne & VIC
Melbourne CBD • Port Melbourne • Dandenong • West Footscray • Tullamarine • Geelong • Bendigo • Regional Victoria
Flexible plan scheduling for industrial and 24/7 operational environments across Melbourne and regional Victoria, including the Port Melbourne–Tullamarine data centre corridor.
Darwin & NT
Darwin CBD • Palmerston • Howard Springs • Katherine • Alice Springs • Remote NT infrastructure
Northern Territory sites face some of the harshest UPS operating conditions in Australia. We recommend at least the Standard Plan with 6-month battery checks for Darwin and remote NT sites. Our technicians fly in from Brisbane for scheduled visits.
Adelaide & SA
Adelaide CBD • Port Adelaide • Salisbury • Elizabeth • Mount Gambier • Whyalla • Regional SA
Supporting data centres, industrial facilities, healthcare and defence contractors across South Australia, serviced from our Melbourne hub on dedicated SA visit schedules for contracted clients.
Western Australia & Tasmania: our technicians travel from Brisbane, Sydney and Melbourne hubs to deliver maintenance plans in Perth, Hobart, and regional WA and Tasmania. Contact us to discuss scheduling for these locations.
Related Services
- UPS Maintenance & Service Contracts Australia
- Single-Phase UPS Maintenance
- Three-Phase UPS Maintenance
- Battery Maintenance & Replacement
- UPS Installation & Commissioning
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Need Help Choosing the Right Plan? Talk to an Indigi Power & Cooling specialist. We'll review your UPS make, model, age, load and site criticality, then recommend the plan that matches your operational risk and budget. Contact Indigi Power & Cooling |
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