Commercial / Service Agreements
UPS MaintenancePlans Australia
Direct answer
Indigi Power and Cooling offers three UPS maintenance plans across Australia. A One-Off Service from $720 ex GST metro covers a full inspection with a written report. The Standard Plan from $1,940 ex GST per year adds scheduled visits every six to twelve months with load and transfer testing, calibration, priority fault response and an annual compliance report. The Critical Care Plan is quoted after consultation and adds quarterly or custom scheduling, a 24/7 emergency response SLA, remote monitoring and predictive battery replacement.
All plans cover every major brand including APC, Eaton, Vertiv, PowerShield and Socomec, on single phase and three phase systems. Call 1800 046 344 or email sales@indigipc.com.au.
What you are buying
A record,not a visit
It is tempting to think of a maintenance plan as buying somebody's time twice a year. What you are actually buying is a documented condition history, and that is the thing that has value when a decision has to be made.
A single visit tells you the state of the system today. A plan tells you which way it is moving. Battery impedance that has climbed eleven per cent across three visits is a replacement date you can put in a budget. The same reading taken once, in isolation, is just a number. This is why we trend measurements against previous visits and issue a written report rather than a completed tick sheet, and why we are specific about which checks produce a recorded value.
The second thing a plan buys is position in the queue. When a system fails, the difference between a same-week attendance and a fortnight's wait is usually not technical: it is whether there is an agreement in place. Priority response is the part of a maintenance plan that is invisible right up until the day it is the only thing that matters.
The third is evidence. Insurers, auditors, head contractors and government tenders increasingly want to see a maintenance record for critical plant, and a plan produces one as a by-product. Our Standard Plan includes an annual compliance report written for exactly that purpose.
Indigi Power and Cooling is Indigenous and Veteran-owned, Supply Nation and ICN Gateway registered, which matters for government and enterprise procurement. We are vendor agnostic, so a plan covers the equipment you already own regardless of who supplied it.
Two ways to pay for this
Call when it breaksor hold an agreement
Ad hoc
- Attendance is scheduled behind contracted customers
- Each visit quoted separately at the time
- No trend data, so battery decline is invisible
- Parts sourced reactively, at whatever lead time applies
- No maintenance record for audits or insurers
- Cost arrives unbudgeted, usually at the worst moment
Under
agreement
- Priority response, and an SLA on Critical Care
- Fixed annual cost you can budget against
- Measurements trended, so replacement dates are known
- Battery and parts forecast ahead of failure
- Annual compliance report for audits and tenders
- Discounted parts and battery pricing on Critical Care
The three plans
Choose your level of cover
Australian rates, ex GST, per unit, metro. Regional and remote sites attract a mobilisation charge. Multi-unit sites and multi-site fleets are quoted individually, with the per-unit rate falling as fleet size increases.
Visual inspection of UPS, switchgear and battery cabinets. Battery impedance, voltage and load tests. Environmental checks covering temperature, humidity and ventilation. Capacitor and fan condition assessment. Detailed written report with photos and recommendations.
Everything in the One-Off Service, plus operational load and transfer testing, calibration of alarms, set-points and bypass, priority fault response and service booking, firmware checks and minor adjustments, and an annual compliance report for audits and insurance.
Everything in the Standard Plan, plus 24/7 emergency response with an on-site SLA, remote monitoring and alarm escalation, battery health trending and predictive replacement, discounted spare parts and battery pricing, and a dedicated account and service manager.
Side by side
Compare the three plans
| Feature | One-Off Service | Standard Plan | Critical Care Plan |
|---|---|---|---|
| Frequency | As required | Every 6 to 12 months | Quarterly or custom |
| Full inspection and written report | Included | Included | Included |
| Battery testing | Included | Included | Trended and predictive |
| Operational load and transfer testing | Not included | Included | Included |
| Calibration of alarms, set-points and bypass | Not included | Included | Included |
| Firmware checks and minor adjustments | Not included | Included | Included |
| Priority fault response | Standard queue | Included | 24/7 with SLA |
| Remote monitoring and alarm escalation | Not included | Not included | Included |
| Annual compliance report | Not included | Included | Included |
| Discounted parts and battery pricing | Not included | Not included | Included |
| Dedicated account and service manager | Not included | Not included | Included |
| Best for | Small sites and one-off checks, or a system with no known service history | Commercial buildings, factories, practices and campuses | Data centres, hospitals and any 24/7 site |
| Price | From $720 ex GST metro | From $1,940 ex GST per year | Consultation required |
From site
A modular frame open during a scheduled visit. Systems like this are the reason plan pricing is quoted per site rather than taken from a list: the work in front of a technician depends on module count, battery string count, whether a maintenance bypass exists and whether the room can be interrupted at all.
It is also why we inspect before quoting anything ongoing. A One-Off Service is often the sensible first step, because it establishes what is actually installed and what condition it is in before either side commits to an annual figure.
Buyer guidance
What to specify in a UPS maintenance contract
Whether or not you engage us, these are the terms worth pinning down before signing anything. Vague scope is the most common reason a maintenance agreement disappoints, and every one of these is easy to agree in advance and awkward to argue about later.
| Term | What to pin down, and why it matters |
|---|---|
| Covered assets | Every unit by make, model, capacity and serial, plus battery cabinets, maintenance bypass switchgear and any external monitoring. Assets that are not listed are not covered, and battery cabinets are the ones most often left off |
| Visit frequency | Stated in visits per year, not as "regular" or "as required". Twice yearly is the sensible floor for three phase, annual for most single phase, quarterly for mission critical |
| Scope per visit | An itemised checklist, so you can tell an inspection from a measurement. Ask specifically which checks produce a recorded value on the report |
| Response time | Hours, and whether the clock runs on business hours or around the clock. A contract that promises "priority response" without a number has promised nothing measurable |
| What counts as an emergency | The fault categories that trigger the response commitment, since a system running on bypass and a system that is fully down are not the same urgency |
| Parts and consumables | Which parts are included, which are quoted, and whether filters, fuses and fans are treated as consumables. Batteries are almost always excluded and should be priced separately anyway |
| Battery treatment | Whether impedance is measured and trended, and whether the contract produces a replacement forecast. This is the single highest-value clause in a UPS agreement |
| Reporting | Format, turnaround time after the visit, and whether measured values are trended against prior visits. Ask to see a sample report before signing |
| Out of hours work | Whether after-hours attendance is included, at a surcharge, or quoted per event. Sites that cannot be interrupted during trading will use this more than they expect |
| Travel and mobilisation | How regional and remote sites are charged, and whether visits to nearby sites can be combined into one mobilisation |
| Term and exit | Contract length, price review mechanism, and notice period. Annual terms with a clean exit are usually preferable to multi-year lock-ins on ageing equipment |
| Escalation and contacts | Named contacts on both sides and an escalation path. Alarm notifications routed to a mailbox nobody reads is the most common failure in the whole arrangement |
Pricing drivers
What moves the quote
Published prices are a starting point per unit. These are the factors that move a quote up or down, so you can see where the number comes from rather than receiving it without explanation.
| Factor | Effect on price |
|---|---|
| Number of units on site | Reduces the per-unit rate. Most of the cost of a visit is getting a technician to the site, so the second and third units are considerably cheaper than the first |
| Single phase or three phase | Three phase takes longer and covers more: multiple battery strings, power modules, switchgear and thermographic scanning |
| Battery string count and type | The largest single driver of time on site. A three phase system with several strings takes far longer to test properly than one with a single string |
| Location | Metro rates as published. Regional and remote sites attract a mobilisation charge, which falls sharply if visits to nearby sites are combined |
| Site access and interruption windows | Sites that cannot be interrupted during business hours need out of hours attendance, which is priced accordingly |
| Maintenance bypass | Where one exists, work can be done with the load protected and the visit runs to plan. Where none exists, the visit needs staging or an outage window |
| Response commitment | A 24/7 SLA carries a real cost, because it reserves capacity. This is the main difference between the Standard and Critical Care plans |
| Fleet size across sites | Multi-site agreements are priced as a programme rather than as a sum of individual sites, and routing visits geographically takes cost out |
Tell us every site at enquiry stage even if only one is urgent. It routinely changes the price in your favour.
Choosing
How to pick the right plan
Start with what the outage costs
Not what the UPS cost. If an hour of downtime is an inconvenience, the Standard Plan is proportionate. If it stops trading, stops a production line or affects patient care, the response commitment on Critical Care is the part you are actually buying and the difference in annual cost will be trivial against a single incident.
Count the units, not the sites
Pricing scales with units rather than addresses, and the per-unit rate falls as the count rises. A business with eight small units across four branches is usually cheaper to cover properly than it expects, provided the visits can be routed sensibly.
Check whether anyone knows the battery age
If nobody at the site can tell you when the batteries were installed, book a One-Off Service first. It establishes the baseline, gives you a replacement forecast, and means the ongoing plan is priced against a known system rather than an assumed one.
Decide who needs the report
If an insurer, auditor, head contractor or tender panel will ever ask for a maintenance record, the annual compliance report in the Standard Plan is worth more than the visits. Producing that evidence retrospectively is not possible.
Ask what happens at 3am
The honest question for any provider, including us. Who answers, what the committed response time is, whether it is contractual, and who attends. If the answer is vague on a system you have described as critical, the plan is not matched to the risk.
Who we cover
Sites under plan
Coverage
Plansacross Australia
Brisbane and QLD
Brisbane CBD, Tingalpa, Woolloongabba, Eight Mile Plains, Gold Coast, Sunshine Coast, Ipswich, Townsville, Cairns
Our HQ, and metro rates as published. Heat shortens battery life here, so plans usually run the shorter battery interval.
Sydney and NSW
Sydney CBD, Parramatta, North Ryde, Macquarie Park, Western Sydney, Alexandria, Newcastle, Wollongong
Multi-site branch fleets and data hall agreements, worked to site induction and change control requirements.
Melbourne and VIC
Melbourne CBD, Port Melbourne, Docklands, Dandenong, Tullamarine, Geelong, Ballarat, regional Victoria
Commercial tenancies, campuses and hospital plant, including landlord and building manager coordination.
Perth and WA
Perth CBD, Fremantle, Kewdale, Kalgoorlie, Pilbara, regional WA
Resources and government agreements, with remote visits routed to combine sites into one mobilisation.
Canberra and ACT
Canberra CBD, Civic, Fyshwick, Mitchell, Barton, Tuggeranong, Belconnen, Queanbeyan
Departmental agreements, with Supply Nation and ICN Gateway registration for Commonwealth procurement.
SA, NT and Tasmania
Adelaide, Port Adelaide, Edinburgh, Whyalla, Darwin, Palmerston, Katherine, Alice Springs, Hobart
Mobilisation charged per trip, with scheduled visits combined across nearby sites to keep it sensible.
Questions
Maintenanceplan FAQs
What people ask before committing to an agreement. If yours is not here, call 1800 046 344.
How much does a UPS maintenance plan cost in Australia?
Indigi Power and Cooling charges from $720 ex GST metro for a One-Off Service including a full inspection and written report, and from $1,940 ex GST per year for the Standard Plan with scheduled visits every six to twelve months, load and transfer testing, calibration, priority fault response and an annual compliance report. The Critical Care Plan with quarterly scheduling, a 24/7 SLA and remote monitoring is quoted after consultation. All figures are per unit; the per-unit rate falls as the number of units rises, and regional sites attract a mobilisation charge.
What is a UPS annual maintenance contract?
An annual maintenance contract, sometimes called an AMC, is an agreement that covers a defined number of preventative maintenance visits per year on named equipment, along with a response commitment for faults between visits. A good one specifies the assets by serial number, the scope of each visit as an itemised checklist, the response time in hours, what parts are included, and the reporting format. Our Standard Plan is an annual agreement of this kind; the Critical Care Plan adds a contractual 24/7 response SLA.
How often should a UPS be serviced?
At least once a year for a single phase system, and at least twice a year for three phase, with battery checks every six to twelve months. Mission critical sites such as hospitals, data centres and anything running 24/7 should be on quarterly visits. Sites in Queensland, the Northern Territory and northern Western Australia should default to the shorter interval on anything temperature sensitive, because sustained heat is the main driver of early battery failure.
What is the difference between the One-Off Service and the Standard Plan?
The One-Off Service is a single inspection with a written report: visual inspection, battery impedance, voltage and load testing, environmental checks, capacitor and fan assessment. The Standard Plan adds everything that only makes sense over time. Operational load and transfer testing, calibration of alarms, set-points and bypass, firmware checks, priority fault response, and an annual compliance report. It also produces trended measurements across visits, which is what turns a reading into a replacement date.
Do your prices include GST?
No. All published prices are ex GST. They also assume metro attendance; regional and remote sites attract a mobilisation charge, which is quoted up front and falls significantly where visits to nearby sites can be combined into a single trip.
Are batteries included in a maintenance plan?
No. Batteries are consumables with a three to five year life for valve regulated lead acid, so they are quoted separately when replacement is due rather than bundled into an annual figure. What the plan does include is the testing that tells you when they are due, and on the Critical Care Plan, discounted battery pricing and a predictive replacement forecast so the cost lands in a budget rather than as a surprise.
Which UPS brands do you service?
All the major brands and their legacy ranges, including APC and Schneider, Eaton, Vertiv Liebert, PowerShield and Socomec, on both single phase and three phase systems. We are vendor agnostic, so a plan covers what you already own regardless of who supplied or installed it. For discontinued frames we confirm parts availability before the agreement starts rather than discovering it on site.
Can the Critical Care Plan be customised?
Yes, and it usually is. Visit frequency, response time, the fault categories that trigger the SLA, remote monitoring scope and parts arrangements are all set to suit the site. It is built around a consultation for that reason: a hospital plant room, a colocation hall and a 24/7 production line have genuinely different requirements even at similar capacity.
Can you cover multiple sites under one agreement?
Yes, and it is usually cheaper than covering them separately. Multi-site agreements are priced as a programme rather than as a sum of individual sites, and routing visits geographically takes real cost out. Send us every site at enquiry stage, including the ones that are not urgent, because the full list routinely changes the price in your favour.
Related services
Equipment
Brands coveredunder plan
Vendor agnostic by design. A plan covers the equipment you already own, whoever supplied it, and we confirm parts availability on legacy frames before the agreement starts rather than after.
Send us the make, model, capacity and location of every unit you want covered, including the ones you are unsure about. We will come back with a plan recommendation, a fixed annual figure and a sample report, so you can see what the agreement actually produces before you commit to it.
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